Surprise Read

Our Return & Refund Policy

At Mountain Aromas, your satisfaction means everything to us. We take great pride in crafting natural, sustainable products that elevate your experience and bring comfort into your home. If for any reason you are not completely satisfied with your purchase, we’re here to make it right.

100% Satisfaction Guarantee

We stand behind the quality of our products and offer a 100% money-back guarantee. If you're not fully satisfied with your order, simply contact us within 30 days of delivery, and we’ll issue a full refund—no questions asked.

How to Request a Return & Refund:

To initiate a return & refund:

• Email us with your order number and a brief explanation.

• We'll respond within 1-2 business days with next steps.

We will work with you to return the product. We want to make this process as easy and hassle-free as possible for you.

Our Promise

We believe in honest products, transparent policies, and doing right by our customers. Whether it’s your first order or your fifth, your happiness is our top priority.

Shipping Policy

At Mountain Aromas, we strive to get your order to you as quickly and affordably as possible. Whether you're indulging in a treat for yourself or sending a thoughtful gift, we’re committed to making the shipping process smooth and reliable.

Shipping Within the Continental U.S.

We currently ship only within the continental United States. At this time, we are unable to ship to Alaska, Hawaii, or internationally.

Flat-Rate Regional Shipping

We offer flat-rate shipping based on your location within the U.S. Exact rates will be calculated at checkout.

Shipping times typically range from 3–7 business days, depending on your region and selected shipping method.

Expedited Shipping

Need your order sooner? We also offer expedited shipping options at checkout. Rates are calculated based on weight, size, and destination.

Local Pickup – Colorado Springs, CO

If you're local to the Colorado Springs area, we’re happy to offer free local pickup. Select “Local Pickup” at checkout and we’ll coordinate a convenient time and location for you to receive your order.

Order Processing Time

All orders are hand-packed with care and typically ship within 2–3 business days of purchase. You’ll receive a tracking number as soon as your package is on its way.

Gifts & Gift Wrapping

Looking to send a thoughtful gift? We’re here to help make it extra special, and effortless.

Sending a Gift? We've Got You Covered.

At Mountain Aromas, we offer the option to ship directly to your recipient with care and discretion. All gift orders:

• Exclude pricing or billing details in the package.

• Can include a personalized message, just enter your note at checkout, and we’ll include it on a beautifully printed card.

Gift Wrapping Option

Want to take it a step further? For a minimal additional fee, we’ll include your items in a gift box inside the shipping package. It’s the perfect way to send a ready-to-give gift, no extra wrapping or hassle required on your end.  Simply add our Gift Box product along with the items in your order and we will take care of the rest.  

Whether it’s a birthday, anniversary, holiday, or just because, we’ll make sure your gift is beautifully presented and packed with care.

Let us know if you're celebrating something special, we love adding those extra touches.